Frequent question: How do I raise a service request in Jira?

To raise an issue as a Jira Service Management issue, you need to use the Raise a Request option on the left-hand sidebar. Alternatively, the issue can come through your customer portal (recommended) or to a dedicated inbox over email, and this causes the issues to come in with a Request Type applied.

How do I raise access request in Jira?

Raise a customer request

  1. From your service desk project sidebar, select Raise a request ( ).
  2. Select the request type that matches your customer’s need.
  3. In the Raise this request on behalf of field, enter a new customer’s email address, or search for an existing customer:
  4. Fill in the request details. …
  5. Select Create.

What is a Jira request?

Issues are how pieces of work are internally represented in Jira Service Desk to admin and agents. … Jira Service Desk agents can self-assign Jira Service Desk issues. Requests: Requests are how issues are phrased or represented on the customer portal to customers or end users.

How do you raise a support ticket with Atlassian?

To raise a support request at Atlassian Support:

  1. Log in as a System Administrator.
  2. Go to > Troubleshooting and support tools > Create support zip.
  3. If necessary, click Customize zip to choose what is included. …
  4. Click Create zip.
  5. Click Download zip to save it to the home directory of your Bitbucket Server instance.
IT IS INTERESTING:  What is a Jira card?

Who can customers share requests with?

Customers can share requests with their organization, or raise a private request. Customers can search their organization for people to share with: Customers who aren’t in an organization can’t share requests.29 мая 2018 г.

How do I access Jira access?

Access requests

  1. Go to your site’s Admin at admin.atlassian.com. If you’re an admin for multiple sites or an organization admin, click the site’s name and URL to open the Admin for that site.
  2. Select Site access > Access requests.
  3. Choose from the following options: All new users can request access. …
  4. Click Save changes.

How do I create a request form in Jira?

Request forms in JIRA Service Desk are set up as Request Types. Go to the project settings of your Service Desk project and select Request Types. Over there, you can associate a new Request Type with an underlying issue type, select an icon, title and description for your form, configure fields and so on.

How do I create a request in Jira?

To raise an issue as a Jira Service Management issue, you need to use the Raise a Request option on the left-hand sidebar. Alternatively, the issue can come through your customer portal (recommended) or to a dedicated inbox over email, and this causes the issues to come in with a Request Type applied.

What are issues in Jira?

In Jira, teams use issues to track individual pieces of work that must be completed. Depending on how your team uses Jira, an issue could represent a project task, a helpdesk ticket, a leave request form, etc. In Jira Software, issues typically represent things like big features, user requirements, and software bugs.

IT IS INTERESTING:  You asked: What are the five steps of workflow in Jira?

How do I submit a ticket in Jira?

How to Fill a JIRA Ticket

  1. In JIRA, click on Create Issue.
  2. Select the project Support Nuxeo Connect.
  3. Fill in the description as precisely as possible. Depending on the type of your issue, provide the appropriate items in the following list: steps to reproduce the issue. logs. screenshots. customer development. …
  4. Click on the Create button.

How do I contact Jira support?

You can call (415) 701-1110 and push 1 for sales. If you need something else, try a different option. Even if you can’t talk directly with the department you need, get the rep to call you instead.

What is a Jira Service Desk?

Jira Service Desk delivers an intuitive interface, a revolutionary new take on SLAs, customizable team queues, real-time reporting, and more. Improve the productivity of your service desk teams and the happiness of your users. … Jira Service Desk brings all the power and productivity of Jira to your service desk teams.

Who can customers share requests with Jira Service Desk?

Customers in an organization can share requests when they raise them. If a customer belongs to only one organization, the request is shared with it by default unless you have changed the default settings to keep all new requests private.

In a team