How do I install a service desk in Jira?
Install JIRA Software, navigate to the Applications page and upload JIRA Service Desk from https://www.atlassian.com/software/jira/service-desk/update – and make sure to choose the Already have JIRA Software or JIRA Core? option. Then you’ll get a jira-servicedesk-application-3.0.
How do I create a service request in Jira?
To raise an issue as a Jira Service Desk issue, you need to use the Raise a Request option on the left-hand sidebar. Alternatively, the issue can come through your customer portal (recommended) or to a dedicated inbox over email, and this causes the issues to come in with a Request Type applied.
How do I start Jira after installation?
2. Run the installer
- Run the installer. We recommend using a Windows administrator account.
- Follow the prompts to install Jira. You’ll be asked for the following info: Destination directory – this is where Jira will be installed. …
- Jira will start up in your browser once installation is complete.
How do I configure Jira?
How to enable Jira Software features
- Choose > Products.
- In the Jira Software section, click Jira Software configuration.
- Click the checkboxes for the features you want to enable.
Is Jira service desk free?
We offer a Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you’d like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.
How do I link Jira service desk to Jira?
Log into either the Jira Service Desk or Jira Software application, in our example, we will log into Jira Software first. Head to Application Links – quickest way to do this use ‘GG’ on your keyboard and type in Application Links. Then enter the URL of the Jira Service Desk application, and press ‘Create new link’.
Can you create forms in Jira?
Request forms in JIRA Service Desk are set up as Request Types. Go to the project settings of your Service Desk project and select Request Types. Over there, you can associate a new Request Type with an underlying issue type, select an icon, title and description for your form, configure fields and so on.
What is request type in Jira?
The Atlassian Community is here for you. Request types let you define and organize incoming issues so your service desk team can more efficiently help your customers. If you’re moving from an existing help desk application, you can add your existing request categories during this step.
What is a Jira queue?
A queue is a list of issues that are displayed based on a set of criteria. JIRA Service Desk provides some pre-configured queues that sort issues for your team. You can create additional custom queues to further optimize the view for the agents.
Can I download Jira for free?
We offer a Free plan for Jira Software for up to 10 users, 2GB of storage, and Community Support. If you’d like to add more than 10 users or get access to more support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.
How do I start Jira manually?
If you didn’t install Jira as a service you’ll need to start and stop Jira manually.
- To start Jira run binstart-jira.bat.
- To stop Jira run binstop-jira.bat.
Can you write test cases in Jira?
While JIRA wasn’t designed to serve as a Test Case Management, it can be configured to support test case management in a couple of different ways. The JIRA platform is, at its core, our workflow engine that allows you to track issues or tasks through a predefined, highly customizable workflow.21 мая 2020 г.
Where are Jira settings?
You can view and manage apps with access to your Jira account via the Personal settings page.
Where do I find Jira settings?
Changing the user default settings
- Log in as a user with the Administer Jira global permission.
- Choose > System > Default user preferences to open the User Default Settings page.
- Click the Edit default values button. The User Default Settings window displays.
- Make the changes you wish to apply. …
- Click the Update button.