How do I merge tickets in Jira Service Desk?

You can’t merge tickets. However you can link both issues and mark one as a duplicate of the other. Thanks to automation rules, you can certainly update both tickets in the same time.

How do I create a ticket in Jira Service Desk?

To raise an issue as a Jira Service Desk issue, you need to use the Raise a Request option on the left-hand sidebar. Alternatively, the issue can come through your customer portal (recommended) or to a dedicated inbox over email, and this causes the issues to come in with a Request Type applied.

How do I Auto cancel tickets in Jira?

4 answers

  1. Create an SLA, ‘Waiting on Customer’ All issues, 24/7, 336h. 336 hours, or 2 weeks, in that state before it is breeched.
  2. Create a custom automation rule, ‘Close issue on timeout’ When: SLA Time Remaining for ‘Waiting on Customer’ is breeched.

How do I mention someone in Jira Service Desk?

You can do this by accessing the cog in the top left, and selecting User Management. Then select the user, and check the box for JIRA Service Desk. As stated above, you can only @mention users with the browse project permission for that project.

How do I mention someone in Jira?

To mention someone using autocomplete, type ‘@’ in the editor then start typing their name. Choose the person you want to mention from the list of suggestions. Confluence will suggest people you’ve mentioned previously (after yourself, of course). It then continues to suggest matches as you type.

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How do I add a comment to a ticket in Jira?

Add an inline comment

  1. Highlight the text you want to comment on.
  2. Choose the add comment button that appears above the highlighted text.
  3. Type your comment and choose Save (Ctrl+S or ⌘+S)

How do I add a CC to a Jira comment?

Solution

  1. Create a Custom Field called CC with custom field type as User Picker (multiple user).
  2. Add the newly created Custom Field CC to the relevant Screens that you require it for.
  3. Go to the relevant project’s Notification Scheme and add notification for the relevant Event.

Where is global permissions in Jira?

Granting global permissions

Choose Administration ( ) > System. Select Global Permissions to open the Global Permissions page, which lists Jira’s global permissions.

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