What is a Jira request?

Jira Service Management agents can self-assign Jira Service Management issues. Requests: Requests are how issues are phrased or represented on the customer portal to customers or end users.

How do I create a request in Jira?

To raise an issue as a Jira Service Management issue, you need to use the Raise a Request option on the left-hand sidebar. Alternatively, the issue can come through your customer portal (recommended) or to a dedicated inbox over email, and this causes the issues to come in with a Request Type applied.

What is Jira service desk used for?

Jira Service Desk delivers an intuitive interface, a revolutionary new take on SLAs, customizable team queues, real-time reporting, and more. Improve the productivity of your service desk teams and the happiness of your users.

How does Jira define SLA?

Using SLAs in Jira Service Desk

  1. Go to SLAs section in Project settings and click + Create SLA.
  2. Type in the name of the metric and select the conditions that will trigger the SLA timer to start, pause, and stop.
  3. Define the time goals for issues: …
  4. Click Create to add new SLA metric to the list.
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How do I create an issue collector in Jira?

Go to your project and click Project settings. Select Issue Collectors from the sidebar. Click the Add Issue Collector button to open the Add Issue Collector page. Specify the name of the issue collector, as you want it to appear throughout the Jira user interface.

How do I approve a ticket in Jira?

  1. Create a project role called approver and set the role to those who will approve the requests.
  2. Put in a status called approval in your WF.
  3. Put a condition on the outgoing transition from approval status called “User is in project Role” that restricts the transition to those in the role “Approver”.

Is Jira an ITSM tool?

Jira Service Management provides ITIL-certified incident, problem, change, and service management customizable templates. … Your teams can create change requests without complex approvals, leverage out-of-the-box workflows and automations, and link incidents to problems in one click.

Who uses Jira Service Desk?

Who uses Jira Service Desk? 35 companies reportedly use Jira Service Desk in their tech stacks, including Alibaba Travels, KAVAK, and Scopeland Technology GmbH.

Is Jira service desk good?

The Bottom Line. Jira Service Desk is a solid help desk entry for midsize and even large businesses. Good integration with enterprise vendor Atlassian’s other products as well as ample customizability and advanced reporting make this a platform worth considering.

How do I create a SLA report in Jira?

To view your service desk’s reports or create new ones, select Reports in your service desk project sidebar. You must be an administrator to create or edit reports. If your SLA goals use overlapping JQL filters, your custom SLA reports may be inaccurate. Read more about setting up SLA goals.29 мая 2018 г.

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How do I create a report in Jira Service Desk?

Jira Service Desk tracks requests by time.

To create a report to see your average resolution by issue type:

  1. From your service desk project, go to Reports.
  2. Click New report.
  3. Enter “Resolution by issue type” as the Name.
  4. Add the following series and click Create:

21 мая 2019 г.

How do I see user permissions in Jira?

2 answers. Navigate: Jira Icon > Jira settings > Issues > Permission schemes > Permission helper. If you just want to check what users/groups that have access to a specific project then use that project settings.

How do I embed a JIRA issue collector in Confluence?

Look @ https://confluence.atlassian.com/display/JIRA/Advanced+Use+of+the+JIRA+Issue+Collector and scroll down to the section “Embedding the Issue Collector in your Confluence site”. You must be a registered user to add a comment. If you’ve already registered, sign in.

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