As an admin for Standard, Premium, and Enterprise products, you can create support requests at support.atlassian.com/contact.
How do I raise a support ticket in Jira?
To create a support request:
- Go to the Get Help tab and choose Contact technical support or report a bug.
- Enter: Contact email – this defaults to the email address of the logged-in user. It will be used to find your support account or, if no account is found, to create a new account. …
- Hit Send.
How do I send an email to a Jira comment?
JIRA does have a Share button on every issue. So, you could copy the comment in question, click the share button, type the intended email address and paste the comment in. That sends a JIRA email with the link to the JIRA issue as well as the comment you pasted in.
Is atlassian a US company?
Atlassian Corporation Plc (/ətˈlæsiən/) is an Australian software company that develops products for software developers and project managers.
How do I use Jira ticketing system?
For this article, we will use Jira Service Desk Cloud.
- Create a Jira Service Desk Project. …
- Configure How Customers Submit Requests.
- Create Request Types to Expedite Ticket Routing. …
- Create Queues. …
- Add Agents and Assign Issues to Them.
- Create SLAs. …
- View Reports on Team Metrics.
Is Jira service desk free?
We offer a Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you’d like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.
What is the difference between Jira and Jira Service Desk?
Jira Core is for internal teams to track and work on projects/issues together. … Jira Service Management is for teams who receive incoming issues/requests from other teams/customers.
What company owns Jira?
Jira (/ˈdʒiːrə/ JEE-rə) is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management.
Who are Atlassian’s competitors?
Atlassian’s top competitors include Nemetschek, PagerDuty, Zendesk, Google, GitHub, ServiceNow and Salesforce. Atlassian is a company developing collaboration, development, and issue tracking software for teams.
Is Atlassian profitable?
In its second-quarter results released last week, Atlassian recorded operating income of $US41. … However, on a net income basis, the software giant reported a profit of $US124. 1 million, driven by the fact that its share price had been lower than the previous quarter, delivering a $US101. 6 million non-cash gain.